Information on this Page
Contains links to helpful information as well as options to submit support tickets to us. Submitting a ticket is as easy as filling in a few details and clicking submit. If you are having trouble using any of the features on this page then please call us at (416)412-0305 and we will be happy to assist you.
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Home page.
Use our contact us form.
IMS Client Login.
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Support Options
View summary information on this page.
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Support options are listed below. Select the most appropriate solution for your issue below and complete the support form or if this is an emergency please call us at (416)412-0305.
 
Did you know we have a FAQ page? You can view it here.
Are you looking for directions? We can provide them here.
Do you have a general question? Use our contact form instead.
Web Site Support Ticket

If you have questions on how to use this web site and it's features please complete the Support Ticket Form below. Fields marked with an * are mandatory.
*Name:
Company:
*Telephone:
*Email:
*Details
Sorry, our support form is offline, call or email us instead.
FTP Support and Tips
    

If you are having trouble our FTP Server then please contact Mike Orviss at (416)412-0305. If you are using your browser to facilitate your transfer may we suggest you download and install a FTP Client program. There are many available and some are free such as FileZilla. To download FileZilla click the link that suits your system below (files are zipped so you will need to unzip them) or download them directly from filezilla.org. Once downloaded and installed
come back to this page and follow the instructions in our FTP Tutorial to connect to our FTP Server. Many issues
will be solved by using a FTP Client instead of your browser.
How to Connect and Transfer Files Using FileZilla
Please watch the tutorial on how to use FileZilla below. If you are using a firewall then please make sure you have allowed port 21 to pass through and have given access to FileZilla. If your computer is on a network then you may have to ask your network administrator for assistence in allowing a FTP transfer to take place.
 
FTP Tutorial (FileZilla) - Click to Expand